Terms and Conditions

Welcome to our online store. These General Terms and Conditions govern the access and use of our website, as well as any commercial transactions and product purchases conducted through Protein Bázis

1. General Information

These terms govern the use of the website and purchases made through:

2. Products

We display and sell food supplements and sports-nutrition products, including:

• ✔ Protein powders, amino acids, creatine and pre-workout products
• ✔ Vitamins, minerals, fat burners and wellness supplements
• ✔ Sports bars, functional drinks, apparel and accessories

Food supplement notice: Food supplements are not a substitute for a varied, balanced diet and a healthy lifestyle. Do not exceed the recommended daily dose. Keep out of reach of young children. If you are pregnant, breastfeeding, taking medication or have a medical condition, consult a healthcare professional before use.

3. Prices

All pricing displayed on our website is subject to the following rules:

• • All prices are denominated in EUR (€).
• • Value Added Tax (VAT) is included in the shown prices where legally applicable.

4. Orders

An order constitutes a binding purchase agreement once confirmed via email. We reserve the absolute right to refuse, suspend, or cancel any orders in the case of:

• ✖ Suspected fraudulent activity or security triggers.
• ✖ Payment failure or banking authorization issues.
• ✖ Stock errors, pricing anomalies, or supply unavailability.

5. Payment Methods

To ensure secure commercial transactions, we process payments exclusively through:

• ✔ Stripe: Supporting major credit cards, debit cards, and secure electronic payment methods.

All payments are securely processed through Stripe Checkout utilizing top-tier TLS/SSL encryption protocols.

6. Shipping and Delivery

We offer reliable courier deliveries across the European Union:

• Delivery Timeframe: 1–7 business days depending on location.
• Carriers: GLS Spain, SEUR, and Correos Express.
• Free Shipping: Automatically applied to all orders above 39 €, calculated on the total after any discount.
• Fulfillment: Shipped directly from centralized European Union warehouses to guarantee speed and zero border delays.

7. Customs and Duties

For shipments directed outside of standard European Union tax coverage zones or special territory destinations:

• • Any applicable import duties, local taxes, customs clearances, or administration fees are the sole responsibility of the customer.

8. Reservation of Ownership

All delivered products remain the exclusive property of Protein Bázis until we have received full, cleared payment in our accounts.

9. Dropshipping Fulfillment

To maximize product availability, select items may be fulfilled directly through specialized, premium EU-based dropshipping suppliers, meeting our strict quality standards.

10. Limitation of Liability

While we make every effort to maintain perfect operations, Protein Bázis is not responsible or legally liable for:

• ✖ Unforeseen shipping and delivery delays.
• ✖ Carrier-related handling issues or force majeure transport interruptions.
• ✖ Independent third-party supplier logistical failures.

Last Updated: May 21, 2026. Governed by Spanish and European Union consumer laws.